Wiki:Privacy policy

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Last updated: 7 November 2018


We understand that your privacy is important to you and we care about how your personal information is used.

We are IDA Games Ltd, a limited company registered in England under company number 10341967. Our registered office is at: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

In this privacy policy we refer to our websites idagames.com, outscape.net, and any associated subdomains as our "Sites", our game Outscape as our "Game", and our Sites and Game collectively as our "Services".

This privacy policy informs you of our practises regarding the processing of personal information that we may collect from you, or that you choose to provide to us, through the Services or by otherwise interacting with us. We are the controller of the personal information processed. Please read this privacy policy carefully and ensure that you understand it. If you have any questions or concerns please contact us.

What is personal information?

Personal information is any information about you that enables you to be identified. Personal information covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What personal information do we collect?

We collect personal information when you interact with the Services or choose to interact with us via other means. The personal information collected will depend on the interaction, but may include account, profile and contact information; device and connection information and logs.

Using our Sites

When using our Sites, we collect information about your device, hardware and software, including:

  • IP address
  • Operating system
  • Browser type
  • Location
  • Language and display settings

We also collect information related to your activity on our Sites including:

  • Referring pages
  • Pages visited
  • Actions taken

To find out how we use cookies and web analytics, please read our Cookie Policy.

Account and profile

When you create, manage, or access your account using the Services, we may collect the following information from you:

  • Username
  • Email address
  • Password
  • Name
  • Age or date of birth
  • Marketing or communication preferences

Please note: depending on how you interact with the Services, your username could be shown to others. We therefore suggest that you use a pseudonym instead of something that could reveal your identity.

Where the Services enable you to choose to create or manage a public profile, we may also collect the following information from you:

  • Location
  • Web Site

If you do not wish to supply the above account or profile information, your access to some of the Services may be limited.

We may also ask you for additional information when you enter a competition, promotion, take a survey, or report an issue with the Services.

Using our Game

When you use our Game, we collect data relating to your device, hardware and software, and activity in the Game, including:

  • IP address
  • Operating system
  • Location
  • Language and display settings
  • Gameplay and usage logs and statistics
  • User contributed content while interacting with the game and other users

When you experience issues in the Game, you may choose to submit to us via the Game client tools:

  • A screenshot of that moment
  • Game log data

You may also choose to submit to us elsewhere through the Services your game log file and system config files. Please note: log files and system config files will contain information about your computer.

From third parties

We may collect information about you from third party services depending on your activity with the Services, for example, when accessing the Game through Steam.

The information we receive when you interact with a third party service through the Services depends on the third party service and their own privacy policy and practises. We recommend that you check with the third party what those are to understand what personal information may be shared with us.

How do we use personal information?

We only process personal information when we have a lawful basis for doing so:

  • To carry out our obligations arising from any contract with you
  • When we have your consent to do so for a specific purpose
  • When it is in our legitimate business interests
  • When it is our legal responsibility

To provide the Services

We use the information that we collect to provide, secure, maintain, and improve the existing Services and to develop new ones, including:

  • To provide and manage your access to the Services
  • To provide your account and enable you to manage it
  • To personalise your experience when using the Services
  • To verify your age and identity in order to prevent unauthorized access to the Services
  • To maintain the integrity and security of the Services
  • To enforce our terms and conditions
  • To troubleshoot any issues with the Services
  • To provide customer support
  • To analyse usage of the Services and gather feedback to enable us to continually improve the Services

To communicate with you

We may use your personal information to communicate with you, for example, sending you an email in the following situations:

  • To respond to inquiries or comments from you
  • To notify you of changes to the Services
  • To communicate with you in relation to your use of the Services
  • To administer your account
  • To administer and carry out alpha, beta, or other play tests which you have signed up to

For marketing purposes

With your permission, we may use your personal information for marketing purposes, including:

  • To email you newsletters, promotional news and offers you have previously agreed to and which we think you might be interested in (you can unsubscribe or opt-out of at any time using the unsubscribe link present in any such email, by the settings in your account, or by contacting us)
  • To invite you to participate in a survey

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

How do we share your personal information?

Due to the nature of our Game, personal information is shared through the Services. Other ways that we may share personal information are explained in the following sections. We do not sell your personal information to third parties.

With other users of our Services

Through our Game

Our online Game requires players to choose a username, which may be shared with other users of our Game and Services, for example:

  • To distinguish players from each other
  • To enable players to interact with each other
  • To reward player achievements and share them with other users of our Services

Through our Services

Our Sites include forums, blog comment sections, and wikis. Any information that you choose to provide to these Sites should be done so with the understanding that it may be read, copied, downloaded, or used by any member of the public. We strongly recommend that you carefully consider the sensitivity and possible implications of any information you submit to our Services. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us.

With third parties

We may share personal information with other companies and organisations in order to provide, secure, maintain, market, and improve our Services. For example, we use third party service providers for:

  • Hosting
  • Storage and backup
  • Analysis
  • Email and marketing communications

If any of your personal information is required by a third party, we will take steps to ensure that it is handled safely, securely, and in accordance with your rights.

In some limited circumstances, we may be legally required to share certain personal information, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

International transfers of personal information

Personal information that we collect may be transferred to, stored and processed, both inside and outside the European Economic Area ("EEA").

Where our third party service providers are located outside the EEA, we will only transfer your personal information to countries that the European Commission has deemed to provide an adequate level of personal information protection. More information is available from the European Commission. Whenever we transfer your personal information we take steps to protect it.

Change of ownership or control

In the event of any sale, merger, financing or acquisition of all or parts of our business, we may share or transfer control of your personal information collected under this privacy policy to the company or other legal entity that succeeds our operation of the Services. Under such circumstances, we may attempt to notify you via email and/or the Services of any choices you may have.

How do we store and secure personal information?

Personal information collected through our Services is transferred using encryption protocols. We store your personal information on secure servers in the EEA, using industry standard technology and best practises. We take the security of personal information very seriously, and implement measures to protect it from loss and any unauthorized access.

It is your sole responsibility for maintaining the confidentiality of any passwords that you may use to access our Services. It is important that you do not share passwords with anyone, and change any password immediately if you believe it may have been compromised.

How long do we keep personal information for?

We will not keep your personal information for any longer than is necessary in light of the reason(s) for which it was first collected. We may keep your personal information for longer for research or statistical analysis, but will only do so in an anonymised way. Personal information that is no longer necessary will be deleted after a reasonable period of time. In certain circumstances, you have the right to request us to delete your personal information.

Your rights and how to exercise them

Under European Data Protection Legislation you have certain rights which we will always work to uphold:

The right to be informed about our collection and use of your personal information

This privacy policy is designed to inform you about how and why your personal information is collected and used when you use our Services or otherwise interact with us.

The right to access the personal information we hold on you

You have the right to request the personal information that we hold on you. To protect your privacy we may ask you to verify your identity.

The right to have your data rectified if it is inaccurate

If you believe that personal information we hold on you is inaccurate or incomplete then you have the right to request that it is rectified.

The right to erasure

In certain circumstances, you have the right to request us to delete your personal information, for example, if it is no longer needed for the reason it was collected in the first place, or if you withdraw your consent.

The right of data portability

In certain circumstances, when you have provided your personal information directly to us, you will have the right to receive your personal information in a digital format, or request us to transfer your personal information to a third party.

The right to restrict processing

You have the right to request us to restrict the processing of your personal information, if the processing is unlawful but you prefer the information not to be erased, if you contest the accuracy of the information, if the information is no longer needed to fulfil the original purpose of its collection, or you have informed us that you do not consider us to have a legitimate interest for certain processing.

The right to object to processing

You have the right to object to direct marketing at any time. We will not send you direct marketing without your consent and you can withdraw your consent at any time using the unsubscribe link in an email, updating your account preferences, or by contacting us. You also have the right to object to our processing of your personal information where the processing is based on our legitimate interests.

Exercising your rights

You can view and rectify some of your personal information through our Services by logging in to your account.

Please email all requests in relation to your rights and personal information to dpo@idagames.com. We will respond to your request as soon as possible, but may take up to one month. If for any reason we are unable to accept your request, we will let you know why, subject to any applicable restrictions.

If you have any unresolved concerns, you have the right to lodge a complaint as detailed below.

Links to other sites

Where we provide links to websites of other organisations, this privacy policy does not cover how that organisation processes personal information. We strongly advise you to read the privacy policies on the other websites you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this privacy policy

We may make changes to this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal information protection. Any changes will be effective from the moment they are posted to our Services. We recommend that you check this page regularly to keep up-to-date.

Contact us

If you have any questions or concerns about this privacy policy, or how your personal information is handled, please contact us via email at dpo@idagames.com or in writing at the following address:

IDA Games Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

How you can complain

If you are in any way dissatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in the country where you live, work, or where you feel your rights were infringed. For example, the relevant authority in the United Kingdom is the Information Commissioner's Office (ico.org.uk).